Responsible Gaming at UniBet
At UniBet, we believe that gaming should always remain a form of entertainment, never a source of financial or personal harm. As the operator of UniBet Casino, we are committed to providing a safe, transparent and controlled environment for every player who joins us. This page explains the tools, policies and support systems we have put in place to help you stay in control while enjoying our online casino, sportsbook, live casino, poker and bingo products.
We hold a Netherlands Kansspelautoriteit remote gambling licence, and Dutch law governs our operations. Responsible gaming is not simply a legal obligation for us - it is a core part of how we design and run UniBet casino online. From the moment you complete your unibet login, we want you to feel confident that safeguards are in place to protect your wellbeing.
Our Commitment to Safer Play
We recognise that gambling can become harmful if left unchecked, which is why we require every player to set mandatory limits before they can start playing. When you register with us, you must configure session limits, deposit limits and balance limits. We take this step seriously because we believe prevention works better than intervention after problems arise.
We also reserve the right to impose additional deposit limits linked to your average disposable income, and we may lower any limit at our own discretion if we consider it necessary for your protection. Increases to a limit only take effect after seven days, giving you time to reconsider, while decreases apply immediately so you can act on your decision without delay.
- We require mandatory session, deposit and balance limits at registration
- We pay out any balance exceeding your chosen limit directly to your verified counter-account
- We apply limit increases after a seven-day cooling-off period
- We process limit decreases with immediate effect
- We may apply additional restrictions based on your financial circumstances
Tools Available Through Your Account
Once you complete the UniBet Casino login process, you gain access to a range of account management tools designed to keep your play within healthy boundaries. We provide these tools across our desktop site, our unibet app, and our mobile-optimised platform, so you can manage your limits wherever you choose to play.
- We offer deposit limits that restrict how much you can add to your account over a set period
- We provide session time limits to help you manage how long you spend playing
- We allow you to set balance limits so your account value never exceeds a comfortable threshold
- We support self-exclusion requests, temporary or permanent, across our casino, sportsbook, live casino, poker and bingo products
- We give you the ability to review your deposit and withdrawal history at any time
Age Verification and Eligibility
We only accept players who meet strict age and eligibility requirements. All welcome bonuses across UniBet, including the sportsbook, casino, live casino, bingo and poker offers, are restricted to players aged 24 and over. We enforce this age requirement not only for promotional eligibility but as part of our broader responsible gaming approach, recognising that stricter age thresholds can reduce risk among younger adults.
Before you can access unibet casino games or place a bet through our sportsbook, we verify your identity and confirm that you meet the applicable age and residency criteria. We do not permit access to our services from a number of restricted countries, and we take steps to prevent registration from jurisdictions where our licence does not extend.
Recognising the Signs of Problem Gambling
We want every player to understand the signs that gambling may be becoming a problem. We encourage you to reflect honestly on your own behaviour and to reach out to our support team if any of the following apply to you:
- You find yourself spending more time or money than you originally planned
- You chase losses by increasing your bets or deposits
- You borrow money or use funds intended for essential expenses to gamble
- Gambling begins to affect your relationships, work or mental health
- You feel unable to stop despite wanting to reduce or quit
If you recognise any of these patterns, we strongly encourage you to use our self-exclusion tools or to contact our customer support team, available through live chat, e-mail, telephone and our Help Centre, all operating 24 hours a day.
Self-Exclusion and Cooling-Off Periods
We provide flexible self-exclusion options because we understand that every player's situation is different. You can request a temporary cooling-off period ranging from a few days to several months, or you can apply for permanent self-exclusion from UniBet casino and all associated products, including our sportsbook, live casino, poker and bingo services.
Once we receive your self-exclusion request, we act promptly to close or restrict your account in line with your instructions. We will not send you marketing communications during a period of self-exclusion, and we take reasonable steps to prevent you from opening a new account with us while your exclusion remains active.
Managing Bonuses Responsibly
We design our promotions, including welcome offers, Uniboosts, Combo Booster and tournament campaigns, with responsible play in mind. Every UniBet Casino bonus we offer requires manual activation before play begins, and unactivated bonuses are forfeited. We limit most offers to one per player, household, IP address, device, card, e-mail address and shared location, helping us prevent excessive or repeated bonus-driven play. Any bonus balance below €0.10 is automatically closed by us, with the remaining funds converted to cash, and cancelling a bonus before its conditions are met voids it entirely.
Financial Controls We Apply
We have built financial safeguards directly into how withdrawals and deposits function on our platform. Every player must nominate a single verified counter-account held in their own name, and we never permit a credit card to serve as this account. Changing your counter-account requires re-verification, which allows us to confirm that withdrawals are always directed to funds you control.
We also apply a minimum deposit and minimum withdrawal threshold of €10, helping to keep transactions manageable and transparent. Deposits are credited to your account instantly, while withdrawals typically take between one and five days depending on the method and whether it is your first cashout with us.
Support Organisations and External Resources
We work alongside independent organisations that specialise in gambling harm prevention and support. If you or someone close to you needs assistance beyond what we can offer directly, we recommend contacting national helplines and support services dedicated to problem gambling in the Netherlands. Our customer support team, reachable through live chat, telephone, e-mail and our Help Centre at any hour, can also direct you toward these external resources.
Our Ongoing Responsibility
We continually review our responsible gaming measures to ensure they remain effective as our products and player base evolve. Whether you access our services through the unibet app, our Ontario-facing platforms, or our core Dutch-language site, we apply the same principles of transparency, control and player protection across every channel we operate.
We are dedicated to making sure that your experience with us remains enjoyable, controlled and safe. If you ever feel that your gambling is becoming difficult to manage, please reach out to our team - we are here to help, not to judge, and we will support you in taking whatever steps you need to regain control.
Content updated: August 26, 2026